Help & Support

How to use the Zart Online Shop and Zart Terms

How To Shop

The Zart Online Shop is convenient, secure and easy to use.

You can find our complete range of art & craft supplies as well as selected specialty items available from
our retail shop. All prices, discounts and bulk buys are up-to-date and marked for your convenience.

To help you out, we have provided some handy Zart Shop hints below.

Enter the Shop

Option A

For existing account holders, we have recently introduced Zart QuickShop
orders, for those who know what they need
but with no time to browse. Click ‘Zart QuickShop‘ at the top of the
page. Sign In or Register as a New Member.
Simply enter in the product name, description or code to quickly fill and complete
your order. Refer to your current catalogue for our product range.

Option B

Click ‘Zart Shop’ at the top of the page. You have full access to the Zart Shop at any time and can add
items to the Cart. However, you will need to Sign In or Register
as a New Member
to make purchases and add items to My Favourites.

Browsing Product Categories

All products have been categorised for simple browsing

  1. Click ‘Zart Catalogue’ or ‘SPECIALS’ or another category on the left hand side of the shop screen.
  2. Select categories of interest to browse products in that category.
  3. Use the expand and contract arrows to navigate through the categories.

Searching for Products

You can search for products by ‘Name’ or ‘Product Code’ using the Search Bar.

  1. Search Products by Name: If you know the name of the item you wish to find, type the name (or part of
    the name) into the search bar and click ‘Search Products’. Tip: Use singular nouns when searching for
    products. Eg. If searching for brushes, just type “brush” and paints would just be “paint”.
  2. Search Products by Code: If you know an item’s product code, enter it into the search bar and click
    ‘Search Products’. Product codes can be found in all our latest catalogues.

Product Information

To view more information about an item in the Zart Shop, click the image or the ‘More…’
link. This will display a:

  1. Larger image
  2. Product Description
  3. Bulk Buy (Zart Savers) option
  4. Material Safety Data Sheet (if applicable)

Adding items to the Cart (Checkout)

Add items to your shopping cart as you browse the shop

  1. Type in the quantity required, then click ‘Add to Cart’ to submit.
  2. View and edit your shopping cart at any time by clicking ‘Checkout’ at the top of your screen.
  3. Continue shopping or finalise your order by proceeding to the checkout.

NB: if you sign out, any items sitting in your cart will be there the next time you sign

Postage & Freight Costs

Postage and freight costs.

My Favourites

You can add your favourite products to a personalised favourites basket – called My Favourites.

  1. You must be Signed In to use My Favourites.
  2. To add an item, click ‘Add to Favourites’ above the product.
  3. To view your favourites, click ‘My Favourites’ near the top of your screen.
  4. You can then edit/remove favourite items or add them to your shopping cart: type the quantity required
    next to the item, then click ‘Add to Cart’.

Session Time-Outs

For security purposes you will be automatically signed out of My Zart if you have not been “active” for more
than 15 minutes. Any items sitting in your shopping cart will not be lost – you will find them in your cart
the next time you sign in.

Minimum Orders

Orders submitted through our online store (Zart Shop) do not incur a minimum order fee.
However, orders sent via post, email or fax which are under the value of $50.00 (ex GST) will still incur a
processing charge of $9.50 (ex GST).

Pricing and GST

All prices in the shop are listed in Australian dollars ($AUS) and exclude GST. GST is added to the order
total in the shopping cart. Although kept to the absolute minimum, Zart reserves the right to adjust
pricing without notice. Workshop prices are listed as including GST.

Back to School special prices listed in the shop and in our 2022 Catalogue are valid from
December 1 2021 – March 31 2022.

Set Up an Account

Accounts are available to our school customers. To set up your school’s shopping account please download an
application form, fill in all details and return to Zart email ( or via fax (03 9898
6527) or post (PO Box 5246, Hallam VIC 3803).

Download a Zart Credit Account Application Form

Account Terms

Payment must be made 30 days from the statement date. Ownership of goods does not pass to the customer until
paid in full.

Out of Stock Items

Goods marked as “Out of Stock” cannot be ordered as they are currently on back order.

Please reorder once they are available, otherwise if you have any questions please contact us.

Cancellations & Returns

Please contact Zart first for a return authorisation.

Credit claims must be made within 30 days of purchase and a copy of the invoice must be attached with
returned goods.

Returns must be sent to our warehouse

14-17 Dansu Court, Hallam VIC 3803


Shop items marked as a “Buy In” are currently not in stock.

Please allow extra time for delivery. Freight charges will apply and returns are not accepted (unless goods
are faulty or damaged).

Special Orders

If you require a product which does not appear in our online store, please contact us and provide a brand
name and description of the item. We will endeavour to locate and order it on your behalf.

Please allow extra time for delivery. Freight charges will apply and returns are not accepted (unless goods
are faulty or damaged).

Zart Savers (Bulk Buys)

Bulk Buy pricing applies to products marked with the words “Zart Saver” or “Bulk Buy” and must be ordered in
the multiples stated to receive the special price.

Zart Savers and Bulk Buys must be purchased as part of one order and cannot be split into individual
consignments and invoices.

Delivery Times

Our turn-around time for orders is 3-5 business days depending on your location within Australia.

Please allow additional time for interstate and country locations. Please also allow extra time for Buy-ins
and special orders.

Tracking Your Order

If you have any questions regarding your order please contact us on (+61) 3 9890 1867 AUS EST, between
8.30am and 5.00pm, Monday to Friday. Otherwise email your enquiry to

Manual Goods Credit

Does your budget close early?

If you’re undecided on how to spend your budget before it closes off, then take advantage of our Manual
Goods Credit!

Your school will be billed for the nominated amount now, however you have an additional 12 months to decide
how to spend it!

For more information please contact our Customer Service Team on 03
9890 1867