Zart FAQ

 
Accounts
Ordering
Professional Learning
Zart Shop & Student Gallery
 

Accounts


How can I open a Zart Account – credit and online shop?

Opening an account is easy! Please download an Account Application form and return it to us. If you wish to purchase online, you will also need to complete Part B.

Zart Credit Account Application Form

For existing account holders, we have recently introduced Zart QuickShop orders, for those who know what they need but with no time to browse. Click ‘Zart QuickShop‘ at the top of the page. Sign In or Register as a New Member. Simply enter in the product name, description or code to quickly fill and complete your order. Refer to your current catalogue for our product range.

 


 

Set Up an Account

Accounts are available to our school customers. To set up your school’s shopping account please download an application form, fill in all details and return to Zart email (zart@zartart.com.au) or via fax (03 9898 6527) or post (PO Box 5246, Hallam VIC 3803).

Download a Zart Credit Account Application Form

 


 

Account Terms

Payment must be made 30 days from the statement date. Ownership of goods does not pass to the customer until paid in full.

Out of Stock Items
Goods marked as “Out of Stock” cannot be ordered as they are currently on back order.
Please reorder once they are available, otherwise if you have any questions please contact us.

 


 

Ordering


How much does Zart charge for freight?


All information on freight charges throughout Australia and internationally can be found on our Ordering & Support Terms page under Postage & Freight.

 


 

How long will it take to get my order?

We aim to despatch all orders within 24 hours and they generally take 2-5 business days to be delivered. Please allow additional time for country locations.

Tracking Your Order
If you have any questions regarding your order please contact us on 1300 88 99 25. Otherwise email your enquiry to zart@zartart.com.au

 


 

Is there a minimum order value?

Orders submitted through our online store do not incur a minimum order fee.
However, orders sent via post, email or fax which are under the value of $50.00 (ex GST) will still incur a processing charge of $9.50 (ex GST).

 


 

Do prices in your catalogue and online store include GST?

All prices in the shop are listed in Australian dollars ($AUS) including and exclude GST. GST is added to the order total in the shopping cart. Although kept to the absolute minimum, Zart reserves the right to adjust pricing without notice. Workshop prices are listed as including GST.

 


 

Can I order online without having an account?

Yes, proceed through to the checkout by selecting the ‘Pay With Credit Card’ option.

 


 

How can I order items that do not appear in the online store i.e., special orders and buy-ins?

Buy-Ins
Shop items marked as a “Buy In” are currently not in stock.

Special Orders
If you require a product which does not appear in our online store, please contact us and provide a brand name and description of the item. We will endeavour to locate and order it on your behalf.

If there are additional items that you wish to order that you cannot locate on the online shop, please list them in the ‘Delivery Instructions’ section. Alternatively, send an email to zart@zartart.com.au prior to submitting your order on the online store.

Please allow extra time for delivery. Freight charges will apply and returns are not accepted (unless goods are faulty or damaged).

 


 

Why can’t I order items in the online store that are out of stock?

Normal stocked items cannot be ordered online when they are out of stock. You will be unable to add these items to your shopping cart but will have the opportunity to look for a replacement or something similar in the online store before checking out. New items that have been advertised but are not in stock yet can be ordered online as a forward order (i.e., you will receive these items in a separate parcel once they come into stock at Zart Art).

 


 

Cancellations & Returns

Please contact Zart first for a return authorisation.

Credit claims must be made within 30 days of purchase and a copy of the invoice must be attached with returned goods.

Returns must be sent to our warehouse 37 Conquest Way, Hallam VIC 3803

 


 

Manual Goods Credit

Does your budget close early? If you’re undecided on how to spend your budget before it closes off, then take advantage of our Manual Goods Credit! Your school will be billed for the nominated amount now, however you have an additional 12 months to decide how to spend it!

For more information please contact our Customer Service Team on 1300 88 99 25

 


 

Professional Learning


Online Workshops


What’s Included

Online Workshops generally consist of a package which may include, but is not limited to, the following;

  • Pre-recorded workshop video lesson guide (a link will be shared upon purchase to allow the customer to access exclusive online streaming service),
  • Delivery of materials and/or resources relevant to the workshop content (delivery of hands-on art making materials will be delivered by courier, delivery of resources such as lesson plans, teachers notes, links and information packs will be available as downloadable documents provided to the customer upon purchase), and
  • Online webinar group session facilitated by the workshop presenter and hosted by Zart (a link will be emailed to the customer upon purchase, whereby the customer will invited to join the online session on the specified date & time).
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    Workshop Videos

    Workshop videos will be delivered to customers in your Booking Confirmation Email. Delivery will be provided via private URL link where the videos can be streamed online. Videos are available for registered participants to access prior to, and for 12 months following, the workshop date.

    While it is not essential it is highly recommended that participants have at least watched the workshop videos, and ideally had a go at any art making activities, prior to attending the live online webinar group session.

     


     

    Materials Kit Delivery

    Materials Kits will be sent to the customer prior to the workshop date. If you do not receive your kit delivered within 3-4 days prior to the workshop date, please contact Zart to request courier tracking.

     


     

    Online Webinar Sessions

    Online group sessions are designed to be a continued conversation following the information presented in the Workshop Video (where provided).

    These sessions are a chance for presenters to expand on activities, ideas and information, as well as providing a platform for participants to ask questions, share outcomes, and meet and network with colleagues from around Australia.

    Zart currently uses Zoom Webinar and/or Hubilo platforms to host our online workshop sessions. Participants will be sent the information required to access their selected session in their Booking Confirmation Email.

     


     

    Teachers Resource Notes

    Workshops often include a set of Teachers Resource Notes which can be downloaded from the private Workshop Video Page (link provided in the Booking Confirmation Email).

     


     

    Technical Requirements & Preparation

    Participants will need the following prepared / set-up prior to attending their online webinar session:

  • PC desktop & monitor, iPad/Tablet, or Smart Device with reliable internet connectivity.
  • Webcam
  • Microphone
  • Access to Zoom Webinar
  • Space to Work (for guided hands-on art making OR note-taking, following along with resources, etc)
  • A Quiet Space with no noise or distractions
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    Webinar Recordings

    Due to participant privacy reasons please note that we do NOT record our online workshop webinar sessions, unless specifically stated otherwise.

     


     

    Workshop Images

    Please be advised that during some online sessions participants may be invited to share photos and images of their outcomes in a shared space (such as Padlet). The participant understands and agrees that any images shared in this format may be used by Zart for printed and digital marketing and promotional purposes.

     


     

    Technical Issues

    Troubleshooting & technical assistance will be available before and during all online webinar sessions to help with any issues you may be facing, however it must be noted that Zart is not responsible for any customer technical or connectivity issues that are outside of our control. Refunds will not be given for participant non-attendance, or disruption to attendance, found to be caused by technical faults not caused by Zart or that are not within our control.

     


     

    General Information


    Payment Terms

    Invoices to account must be paid within 30 days, alternatively bookings can be made with Credit Card upfront online.

     


     

    Booking Confirmations

    Once booking has been made you will receive an email confirmation within 24 hours.

    Invoices will be sent by email to the participant OR to your school accounts directly, depending on method of booking. If you do not receive your confirmation or invoice, please contact Zart.

     


     

    Cancellations

    A written/emailed notification of cancellation must be received by Zart prior to the workshop starting time.

    If you need to cancel, please do so as soon as possible, as your place could be given to someone on a waiting list. If Zart is compelled to cancel a workshop, you will be advised as soon as the decision is made, and all moneys paid will be refunded.

    For cancellations where workshop materials have already been delivered, but not used, please contact Zart to discuss arrangements for returning goods.

    Please be advised that credits/refunds may not be available for cancellations where workshop videos have already been delivered and viewed by the customer, and/or where materials have already been used.

     


     

    Non-attendance

    Failure to attend an onsite workshop, or live online webinar workshop session, without prior written cancellation will result in the forfeit of any possible refund and your invoice will need to be paid in full.

     


     

    Certificates

    You will receive a Professional Learning Certificate via email once a workshop session has concluded and your attendance has been recorded.

     


     

    Waiting List

    If a workshop is full, feel free to contact Zart to place your name on a possible waiting list. You will be notified if a place becomes available or another workshop session is scheduled.

     


     

    Onsite Workshops


    Health, Hygiene and Safety

    Zart practices a health & hygiene regime for all our public spaces which includes the regular cleaning & disinfecting of frequently touched surfaces, common areas and facilities.

    Complimentary Hand Sanitizer is available to all guests as they enter and leave the premises. Any guest, presenter or staff not feeling well or displaying symptoms of illness are kindly asked not to attend our premises, and to seek appropriate medical advice.

     


     

    Conditions of Entry

    A booking must be made prior to the workshop. Mobile phones must be switched off or turned to silent during the workshop.

    At no time are children to accompany their parent to the workshop.

     


     

    Onsite Workshop Materials & Catering

    All materials are provided as part of the cost of the workshop, however, you are welcome to bring your own items if you wish to add a personal touch.

    Materials are provided in an individual kit for you to use on the day, and then take home and keep when you are finished.

     


     

    Onsite Workshop Teachers Resource Notes

    Workshop notes may or may not be provided by the presenter where appropriate.

     


     

    Onsite Workshop Catering

    Individual catering is provided for onsite workshops. Please ensure that any Dietary Requirement information is provided at the time of booking, or at least prior to the workshop date.

     


     

    What To Bring

    Nothing but an open and optimistic attitude! All materials and catering are supplied by Zart. You may wish to bring a camera to capture your progress throughout the day as well as inspiration from other participants, the consultations and of course, our Student Gallery.

     


     

    Workshop parking

    Parking is not available on site for workshops at Zart. After booking a workshop a parking map will be provided with your booking confirmation.

     


     

    Zart Shop & Student Gallery


    About

    Our shop is a purpose built, one-stop-shop offering school prices to teachers, artists, parents, students and the general public. In store you will find our comprehensive range of art and craft materials, educational products, gifts and school holiday ideas.

    Be inspired by our creative team who are eager to assist you for either school holiday programs or your own personal requirements. Our team is highly trained offering quality assistance regarding product information and should be able to answer any questions you might have.

    Drop in to receive great reductions on end-of-line and run-out products such as pens, paints, paper and much more, and browse through our Play Based Learning area.

     


     

    Our Location

    Unit 4, 41 Lexton Road, Box Hill North, Melbourne, Victoria, 3129 Australia

     


     

    Opening Hours

    Monday-Wednesday & Friday: 8.30am – 5.00pm
    Thursday: 8.30am – 6.00pm
    Saturday: 9.00am – 2.00pm
    Sundays & Public Holidays: CLOSED

     


     

    In Store Displays

    Come in and be inspired by our in-store displays, showcasing creative uses of our product range, techniques and skills.

    These displays are always changing, so pop in and see what’s new from our creative team this week!

     


     

    Student Gallery

    Upstairs you’ll find our Student Gallery is always open to the public to view when you visit our retail store.

    The Zart Student Gallery is a unique public space dedicated to the exhibition of preschool, primary and secondary student artwork. It provides an exciting and meaningful platform for children of all ages to celebrate their visual art practice and receive positive feedback and recognition.

    Find Out More